SHIPPING & DELIVERY
Iris Maree ships around the world
Netherlands: Complimentary shipping
Europe: Free on orders over €400,-
International: €25,- flat rate
Local Pick-Up: Complimentary, ready within 2 hours at our Amsterdam studio
Orders ship within 2 business days. For Christmas, please place your order by December 18th to ensure timely delivery.
Returns:
You have 14 days from the delivery date to enjoy free returns on your items. More about returns.
DUTIES & TAXES TO NON-EU COUNTRIES
For shipments to non-EU countries the customer is responsible for all import duties, customs and local taxes. Payment is necessary to release the order from customs on arrival. Please note that Iris Maree is unable to advise the amount this may be. The shipping company will contact the customer once the purchase arrives in customs to inform them about the amount of additional costs. Please note that if customers don’t choose to pay the import taxes, Iris Maree reserves the right to charge the customer for incurred costs.
DELIVERY
Iris Maree insures each purchase during the time it is in transit until it is delivered to the specified delivery address. Iris Maree requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to the customer.
CANCELLATION
Customers can send an e-mail to info@irismaree.com to cancel an order. Please note that as a purchase will be prepared and dispatched quickly, Iris Maree might not be able to accommodate this request. In that case, the usual return policy comes into effect.
RETURNS & EXCHANGES
Customers may return their purchase within 14 days after delivery. An item being returned must always be reported and sent in accordance with the return procedure (sited below) to avoid loss or delay. Please ensure that all items are returned clean, unworn and have all their tags and original packaging. Any non-faulty garments that are not in a condition for resale (i.e. used, washed, soiled or damaged) will not be refunded and will be sent back to the customer. Iris Maree will give a full refund within 14 days (or refund the difference, in case of exchanges).
RETURN PROCEDURE
Customers are asked to send an email to info@irismaree.com, to inform Iris Maree of their request to send a return. All returning garment must be sent back in perfect condition, with intact and affixed labels. Customers are advised to provide their return shipment with a tracking number, as Iris Maree is not responsible for any damage, theft or loss. Refunds will be effected within 30 days after delivery.
RETURN ADDRESS
Iris Maree Herenstraat 36B 1015CB Amsterdam The Netherlands
Please note: defective items are exchanged subject to availability, or refunded otherwise. Customers that wish to make a complaint are asked to the contact customer service department via info@irismaree.com. Bags purchased at Iris Maree in Amsterdam that will be exchanged or returned will not get refunded. Instead, a voucher is provided.
PAYMENT
All prices are in euros including Dutch VAT (21%) and excluding shipping costs. Iris Maree accept payments via Klarna, IDEAL (in The Netherlands), PayPal, Visa, Mastercard and bank transfer. After placing an order, costumers receive an automatically generated confirmation by email. Payments are processed by Mollie.