Shipping

When placing an order, please ensure that the billing and shipping address details are correct as we are unable to redirect your order after confirmation. When your order is shipped, you will receive a confirmatory email from us with a tracking code. All orders are shipped from our warehouse in Amsterdam. All orders outside Benelux are handled by FedEx.

Please note: Due to COVID-19, changes in shipping prices are frequent and expected

ZONEPRICEDELIVERY TIME
Benelux€102-3 Working Days
Europe€153-5 Working Days
Rest of World€253-6 Working Days

Delivery

studio IRIS MAREE insures each purchase during the time it is in transit until it is delivered to the specified delivery address. studio IRIS MAREE requires a signature for any goods delivered, at which point responsibility for your purchased goods passes to the customer.

Cancellation

Customers can send an e-mail to info@irismaree.com to cancel an order. Please note that as a purchase will be prepared and dispatched quickly, studio IRIS MAREE might not be able to accommodate this request. In that case, the usual return policy comes into effect.

Returns & Exchange

Customers may return their purchase within 14 days after delivery. An item being returned must always be reported and sent in accordance with the return procedure (sited below) to avoid loss or delay. Please ensure that all items are returned clean, unworn and have all their tags and original packaging. Any non-faulty bags that are not in a condition for resale (i.e. used, washed, soiled or damaged) will not be refunded and will be sent back to the customer. studio IRIS MAREE will give a full refund within 14 days (or refund the difference, in case of exchanges).

Return Procedure

Customers are asked to send an email to info@irismaree.com, to inform studio IRIS MAREE of their request to send a return. All returning bags must be sent back in perfect condition, with intact and affixed labels. Customers are advised to provide their return shipment with a tracking number, as studio IRIS MAREE is not responsible for any damage, theft or loss. Refunds will be effected within 14 days after delivery. 

Duties & Taxes

We do not cover the cost of individual countries import sales taxes and these are not included in your shipping costs. If you’re placing an order from outside of Europe, you might be charged for import duties and taxes by your local customs authority. These costs are directly dependent on the value of the ordered goods, the material they are made of and their country of origin. Because these duties vary per country, we advise you to consult your local customs authorities to inform yourself about possible charges before placing an order with us.*Remark: as Switzerland and the United Kingdom are not active members of the EU, all imported goods must be customs-cleared. In most cases, this means that you are subject to paying duty on your import.Please note that if you decide not to pay your import taxes or duties and consequently choose to reject the parcel, you will not be refunded for your order.

Payment

All prices are in euros including Dutch VAT (21%) and excluding shipping costs. studio IRIS MAREE accept payments via iDEAL (in The Netherlands), PayPal, Visa, Mastercard and bank transfer. After placing an order, costumers receive an automatically generated confirmation by email. Payments are processed by Mollie.

Return Adress

studio IRIS MAREE
Herenstraat 36B
1015CB Amsterdam
The Netherlands

Please note: Defective items are exchanged subject to availability, or refunded otherwise. Customers that wish to make a complaint are asked to the contact customer service department via info@irismaree.com.

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